Why Is IT Support Important In Times Of Pandemic?
With the pandemic, remote work became the “new normal” and the Cloud became the “star” technology that allowed team collaboration and guaranteed business continuity for organizations.
Many companies accelerated their move to the cloud environment, prioritizing investments in digital transformation initiatives designed to streamline business processes.
For what reason? Essentially because the applications and services in the Cloud allow us to support the remote workforce and give them access to the resources they need for their work and the business processes that people mobilize, regardless of their geographical location.
Today our jobs are not like before, we face new challenges, the simplest and easiest things are the most valued, and our work tools are our mobile devices and a computer, technology makes our daily tasks easier and allows us to connect efficiently with our work team and with our family.
With changes come opportunities, to grow, and reinvent ourselves, in this new reality, we are measured by our results, teleworking is here to stay, and these new experiences allow us to adapt to new work processes, and how to maintain all our work tools in a good state.
The usual thing is to call the person in charge of technical support who helps us and assists us in the problems that may arise at a technical level in a company, generally these problems cause stress and frustration in the work team.
IT Support Gives Us Benefits Such As:
- IT investment savings.
- More time to dedicate to your customers.
- Implementation and innovation in new technologies.
- Resolution of technical incidents as soon as possible.
Depending on the incident that arises, the organization’s work and productivity may be affected while it is being resolved. That is why our goal is to help, advise and provide a complete, reliable, and proactive technical support service.
Through IT support we can resolve technical incidents that occur in a company or currently in teleworking, providing assistance through a maintenance service at different levels, with the aim of helping to solve incident reports in a timely manner. efficient and innovative with its technological systems.
IT Support Guarantees You:
- Attention 24 hours a day, 7 days a week
- Immediate response to incident reports
- Quarterly reports and time savings in IT technical processes
In this sense, the tools for collaborative work and communication in real-time in the Cloud, for example, were essential to favor the work of remote teams.
In the face of the disruption posed by Covid-19, companies that were further along in their digital transformation journey were able to respond with greater agility, adapt to changing environments, and make operational transitions more seamless. To achieve this, they took advantage of the efficiency, scalability, and innovation capabilities provided by the Cloud.
Organizations have benefited from these capabilities by, for example, migrating legacy business applications to software-as-a-service (SaaS) schemes in the cloud.
A 2021 study on cloud computing usage trends found that 92% of companies have a multi-cloud strategy. And while public cloud adoption continues to accelerate, 82% have a hybrid cloud strategy that combines the use of public and private clouds. The report also indicates that organizations are increasingly comfortable developing even sensitive data storage strategies in the Cloud.
Organizations are moving to the Cloud due to its scalability, economy, and reach. In fact, 90% of respondents expect cloud adoption and usage to exceed previous plans due to COVID-19.
And it is that as the light begins to see at the end of the tunnel and the pandemic begins to subside, the SaaS model and innovation enabled by the Cloud provide a platform “to transform disruption into opportunity”.
It is also important to assess the risks of abrupt changes, for example when working from home opens security gaps in the organizations’ networks, to the extent that employees use their home networks -more vulnerable- to access data and corporate applications.
In this way, companies must take care of deploying cybersecurity controls using precisely decentralized technologies such as the cloud that goes beyond the traditional perimeter and prioritize the identity management and access of users in the Cloud in order to guarantee that only authorized employees can secure access to corporate data and applications.
That is, guarantee access to the necessary tools and resources to those who are authorized while implementing strategies to mitigate unauthorized access attempts by cybercriminals.
In other words, organizations will have to prioritize spending on cloud governance and security tools, such as cloud endpoint security, cloud backups, virtual desktops, and other solutions that guarantee the security of the remote work scheme.